Voice

Voice service is still an integral component of telecom services.  While the costs continue to trend downward, it is important to remember the old adage of “you get what you pay for”….GTS can help you find a great deal, but not at the expense of jeopardizing call quality and the importance of your business sounding great on every phone call.

There are hundreds of options for equipment and components that can impact your phone services; however, there are only a few actual options for the type of phone service businesses use nowadays:

POTS:
Plain Old Telephone Service, or analog voice lines.  This type of delivery, i.e. copper lines, is nearing end of life.  The major LEC, or Local Exchange Carriers, are lobbying to be allowed to decommission and end the life of these products.  Some states do have legislation in place to end POTS service as early as 2017, but due to the complexity of forcing change to all users as well as certain businesses and products (i.e. alarm companies, hospitals, modem/fax lines, etc.)  that have need for POTS service…it may take a while.  POTS / analog services have significantly risen in cost the past few years and will likely continue to do so as efforts continue to further drive this voice usage to other delivery methods.

PRI:
For years, the standard has been ISDN PRI, which is 23 channelized voice channels on a T1 circuit providing simultaneous call capabilities for any number of users.  High call quality and reliability are associated with this type of voice circuit.  Businesses also use PRI circuits in order to utilize DID, or direct inward dial numbers, that allow the business to have a higher number of phone numbers than phone lines.  For example, a business may have 100 DID numbers on one, 23 channel PRI circuit that would provide a maximum of 23 simultaneous phone calls.  While ISDN PRI is still available and highly reliable, IP PRI circuits are also extremely common.

SIP (Session Internet Protocol):
Quickly becoming the new standard of voice “handoff” for businesses, this allows for voice calls to become packetized and transferred between sites over a data network.  Depending on the type of service provisioned, that could mean completely private network, high-quality call performance all the way to the “tin can” some may have experienced when making a call that traverses a public and/or shared subscriber internet connection.

CELLULAR:
Mobility and unified communications are becoming an integral component to many businesses of all sizes.  Sometimes, this means utilizing and integrating cellular/wireless phones into the solution.  The major wireless providers continue to expand and grow their service offerings to business customers.

Choosing the proper voice service is an important choice. With over 50 options to provide these types of voice services, GTS can help.